dbc222 Privacy Policy

dbc222 collects personal data through several channels: directly from you when you register or use the platform, automatically through your device and browser when you visit the site, and from third-party identity verification and payment service providers where required. The categories of personal data we collect are described below.

1.1 Registration & Account Data

When you create a dbc222 account, we collect the information you provide during the registration process. This includes:

• Full legal name as it appears on your government-issued ID.
• Date of birth (required to verify that you are 18 years of age or older).
• Residential address in Bangladesh (district, city, and postcode).
• Mobile phone number registered in your name.
• Email address.
• Chosen username and encrypted password hash.
• Preferred payment method details (bKash account number, Nagad number, Rocket number, Upay account, Visa or Mastercard card number — stored in tokenised form only).

1.2 Identity Verification (KYC) Data

To comply with anti-money-laundering (AML) requirements and to verify your age, dbc222 may request documentary evidence including a copy of your National Identity Card (NID), passport, or driving licence, and a recent utility bill or bank statement confirming your address. These documents are processed securely and retained only for the period required by applicable law.

1.3 Financial Transaction Data

Each deposit, withdrawal, and bonus transaction associated with your dbc222 account is recorded, including the transaction amount in BDT (৳), the payment method used, the date and time of the transaction, and the transaction reference number issued by the payment provider (bKash, Nagad, Rocket, Upay, Visa, or Mastercard). Full payment card numbers are never stored directly on dbc222 systems.

1.4 Gameplay & Betting Data

We record a log of all gaming and betting activity on your account, including games played, stakes placed, outcomes, and session durations. This data is used to calculate account balances accurately, to detect problem gambling patterns, and to ensure the integrity of our games and sports betting markets including cricket (BPL, T20, IPL), slots, live casino, and Mini Baccarat.

1.5 Technical & Device Data

When you visit the dbc222 website or access the platform via a mobile browser, we automatically collect certain technical data, including:

• IP address and approximate geolocation (country and city level).
• Device type, operating system, and browser version.
• Pages visited, clickstream data, and session duration.
• Referral URL (the website from which you arrived at dbc222).
• Cookie identifiers and session tokens (see Section 4 for full cookie details).

1.6 Communications Data

If you contact our support team via live chat, email ([email protected]), or any other communication channel, we retain a record of that correspondence, including the content of your messages and our responses, for quality assurance, dispute resolution, and training purposes.

dbc222 processes your personal data only for defined, legitimate purposes. The table below summarises the primary processing activities, the data categories involved, and the legal basis for each.

dbc222 does not sell, rent, or trade your personal data to any third party for their own commercial or marketing purposes under any circumstances. However, we do share data with carefully selected third parties where necessary to deliver our services, meet legal obligations, or protect the platform and its users. The circumstances in which data may be shared are set out below.

3.1 Payment Processors

To facilitate deposits and withdrawals, dbc222 shares the minimum necessary payment and identity data with our payment processing partners, including bKash, Nagad, Rocket, Upay, and the card networks operated by Visa and Mastercard. Each payment partner operates under its own privacy policy and data security standards. dbc222 does not transmit full card or wallet credential data beyond what is strictly required for transaction authorisation.

3.2 Identity Verification Providers

Where automated KYC checks are required, dbc222 may share your name, date of birth, ID document images, and address details with accredited third-party identity verification service providers. These providers process your data solely for the purpose of verifying your identity and age on our behalf, and are contractually prohibited from using your data for any other purpose.

3.3 Game Technology Providers

The games available on dbc222 are delivered by licensed third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. A technical session token (not your full personal profile) is shared with these providers to authenticate your game session. Your personal contact details and payment information are not shared with game providers.

3.4 Legal and Regulatory Disclosure

dbc222 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or regulatory directive. We may also share data where we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other financial crime, or to protect the safety of our staff, users, or the general public.

3.5 Corporate Transactions

In the event that dbc222 undergoes a corporate restructuring, merger, acquisition, or sale of assets, your personal data may be transferred to the relevant successor entity as part of that transaction. In such circumstances, we will provide notice via the platform or by email prior to any transfer occurring, and the successor entity will be required to honour the terms of this Privacy Policy.

The dbc222 website uses cookies and similar browser-based technologies to ensure the platform functions correctly, to protect session security, and to understand how users interact with our pages. A cookie is a small text file stored on your device by your browser when you visit a website.

4.1 Types of Cookies We Use

4.2 Managing Cookies

You may configure your browser to refuse all cookies or to alert you when a cookie is being set. Please note that disabling strictly necessary cookies will prevent you from logging in to your dbc222 account and using core platform features. Instructions for managing cookies are available in the help documentation of all major browsers including Google Chrome, Mozilla Firefox, Samsung Internet, and Microsoft Edge.

dbc222 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law and regulatory obligations. The following retention periods apply as a general guide:

• Active account data (registration details, transaction history, gameplay logs): retained for the duration of your active account plus a minimum of five (5) years following account closure, to meet anti-money-laundering record-keeping requirements.
• KYC verification documents (ID copies, address proofs): retained for a minimum of five (5) years from the date of submission, or longer if required by applicable law.
• Customer support communications: retained for three (3) years from the date of the last interaction.
• Technical and device data / analytics logs: retained for up to twelve (12) months in identifiable form, after which they are anonymised or deleted.
• Marketing consent records: retained for the duration of your consent plus three (3) years to demonstrate compliance.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

dbc222 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security practices include, but are not limited to:

• SSL/TLS encryption for all data in transit between your device and our servers.
• Password hashing using industry-standard one-way algorithms — your plaintext password is never stored on our systems.
• Payment tokenisation — card and mobile wallet credentials are stored only in tokenised form, with the token managed by the respective payment processor.
• Access controls — access to personal data within dbc222's internal systems is restricted to authorised personnel who require it to perform their job functions, and is subject to role-based access policies and audit logging.
• Regular security reviews of our platform infrastructure, third-party integrations, and internal data handling procedures.
• Fraud monitoring systems that operate continuously to detect unusual account activity, including unauthorised login attempts and suspicious transaction patterns.

Despite these measures, no data transmission over the internet or electronic storage system is completely immune to security risks. If you suspect that your dbc222 account has been compromised, please contact our support team immediately at [email protected] or via live chat so that we can take prompt action, including account suspension and credential reset.

As a dbc222 player, you hold a number of rights in relation to the personal data we process about you. These rights are described below. To exercise any of these rights, please submit a written request to [email protected] with sufficient detail to identify your account and the specific right you wish to exercise. dbc222 will respond within a reasonable timeframe and in any case within 30 calendar days of receiving a valid request.

7.1 Right of Access

You have the right to request a copy of the personal data dbc222 holds about you, along with information about the purposes for which it is processed, the categories of data involved, and any third parties to whom it has been disclosed.

7.2 Right to Rectification

If you believe that any personal data held by dbc222 is inaccurate or incomplete, you have the right to request that we correct it. Some account details (such as your registered email address or mobile number) can be updated directly from within your account settings, subject to re-verification.

7.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent and no other legal basis applies, or where you object to processing and there are no overriding legitimate grounds. Please note that this right is subject to legal and regulatory retention obligations — dbc222 may be required to retain certain data (such as AML records and transaction logs) for a defined period even following account closure.

7.4 Right to Restriction of Processing

In certain circumstances — for example, while a data accuracy dispute is being resolved — you have the right to request that dbc222 restrict the processing of your data to storage only, without further active use.

7.5 Right to Object

You have the right to object to processing of your personal data that is based on dbc222's legitimate interests, including profiling for responsible gaming monitoring purposes. You also have an unconditional right to object to the use of your data for direct marketing at any time.

7.6 Right to Withdraw Consent

Where dbc222 processes your data on the basis of your consent (for example, to send you promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To withdraw marketing consent, contact [email protected] or update your account notification preferences.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way dbc222 handles your personal data, please contact our support team using the details below. All privacy-related correspondence will be handled by our dedicated data protection team.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly on the dbc222 platform
• WhatsApp: +880 1700 000 222 (plain text — not a clickable link)
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

dbc222 aims to resolve all privacy queries promptly and in good faith. If you remain unsatisfied with our response to a data protection concern, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

dbc222 reserves the right to update this Privacy Policy at any time. Material changes will be communicated via your registered email address or via an on-screen notice upon login. The "Last Updated" date at the top of this page will always reflect the most recent revision. Your continued use of dbc222 following the notification of any update constitutes your acceptance of the revised Privacy Policy.